Frequently Asked Questions

These are the most frequently asked questions about Check out our how it works page for information about how to perform common tasks on

Will you deliver the gift really? What if I pay and you don…

Hold up a moment. That is why is here. Before it was almost not possible for people outside Uganda to buy gifts and crafts made in Jinja. Some did not know about the crafts and gifts while others could not trust the craft makers with their money before supplying the crafts. Craft makers on the other hand could not ship their gifts without first getting paid.

To buy a gift or a craft made in Jinja you had all the way out here, pay in cash and take it back with you. We know not so many people can do that.

Then came in. Connecting craft makers and buyers while providing a guarantee of delivering gifts to the buyers and getting the craft makers paid. Now you can order authentic crafts and gifts handmade in Jinja from anywhere in the world. Place an order online and pay using PayPal, debit/credit card or mobile money and have the gift shipped to you.

How long does it take to ship an order?

Normally it takes upto 4 weeks to ship to Europe and the Americas and places outside Africa. Shipping to East Africa normally takes less than 14 days. Read our shipping information page to learn more.

How do I pay?

Payments can be made in many different ways. Using Paypal, debit/credit card, using mobile money or using your Jinja Gift wallet. Please check out how to pay page for more information.

Can I return a gift if I don’t like it?

Yes for sure you can. Just let us know the reason why and we will arrange for you to have it shipped back. At the same time we will ship you a replacement or give your money back.

To avoid returns please confirm what you have in the cart before placing an order. Returning gifts is costly and causes everyone losses, please avoid it if you can. We also do our best to provide you with exact gifts ordered in order to keep number of returns minimal.

What is a Jinja Gift wallet?

When you create an account on you get a free Jinja Gift wallet. You can add funds to the wallet using any of these payment methods. Funds in your Jinja Gift wallet can be used to purchase gifts, pay for shipping and be shared with other Jinja Gift users.

The Jinja Gift wallet provides a great ability to plan ahead and save for gifts by topping up small amounts periodically then spending it when needed.

Click here to manage my wallet.

Can I get free shipping? I’m outside Jinja.

Yes! You have your gifts shipped for free even when you are outside Jinja. To qualify for free shipping simply at least worth:

  • $100 if you ordering from within Ug
  • $200 if you ordering from within E. Africa
  • $300 if you ordering from the rest of the world.

To apply free shipping on your order use the coupon code: 100giftship at check out.

My question is not answered here

Easy peasy lemon squeezy. Send us a message.